Hi,

How is everyone? For the last couple of weeks I’ve been on site helping a client install LANDesk. One thing I noticed and I’m seeing this often, when you open the web console I’ll get; Unable to validate the current user with the database. I haven’t found a pattern to this, sometimes I’ll see it on a well established system and sometimes I’ll see it on a new install. Whenever I see it one of the three fixes clears it up.

This is the first fix I try first. I found this on the Internet but I don’t remember who the author is. This almost always clears the issue.

From a command prompt on the Core:
From system drive: cd \program files\common files\system\ado  regsvr32 msado15.dll
cd \windows\system32 dir atl*.dll regsvr32 atl71.dll (or whichever atl.dll you have) cd \program files\landesk\managementsuite
regsvr32 parser.dll
regsvr32 ldcache.dll
regsvr32 msinterp2.dll
regsvr32 idal.dll
Reregister Aspdotnet in IIS C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i
Reset IIS

This fix is from the LANDesk knowledge base and works well, article 3342.

Open a command prompt (Start/Run type cmd and press enter)
Change the directory your ManagementSuite folder – default is “C:\Program Files\LANDesk\ManagementSuite\” – in the CMD-window.
Type the following command and press enter: c:\windows\microsoft.net\framework\v1.1.4322\regasm.exe landesk.managementsuite.information.dll /register /tlb /codebase

This fix is also from the LANDesk knowledge and works to cure the issue, article 3802.

On the Core Server: Click on Start- Settings - Control Panel - Administrative Tools- and then Component Services.

Expand the Component Services - Computers- My computer- and then COM+ Applications to see the LANDesk objects (LANDesk and LANDesk1).

On the Properties window of both objects there will be an Identity tab.  By default this user is a Local User created during install that does not have rights to read Active Directory.  Change this user to a Domain service account (Domain Admin if possible) on both of the Com+ objects. (in the form of Domain\Username).

Run an IISReset to restart IIS.
Click on the IDENTITY tab and enter a domain user that has rights to read Active Directory information such as a domain administrator.

Andy