Whether your looking to improve on your current Service Desk solution, or maybe your current Service Desk solution is just too expensive, or just looking for a Service Desk solution to integrate with your current LANDesk environment- we can help.

The Network America Service Desk specialist team has the experience to help understand your unique business needs.  Our team will meet with you to understand your current system, provide best practice recommendations, and help with product recommendations that integrate with LANDesk.  We can help with both larger enterprise projects, as well as smaller mid size projects.  Whether your looking for a product to support ITIL version 3 or just a more automated process to eliminate your excel spread sheet/Access database Network America provides the solution, service and support. 

For larger enterprise organizations we recommend LANDesk Service Desk:

LANDesk Service Desk is a next generation graphical service application that helps your organization deliver outstanding support services without a large enterprise budget. LANDesk Service Desk can help you:

• Resolve support and service issues more quickly
• Gain complete control over support levels and manage the lifecycle of IT services.
• Cut costs by reducing the overall number of help desk incidents.
• Improve efficiency by helping technicians define and follow multiple support procedures.

For smaller organizations looking for automating trouble tickets with integration with your LANDesk software, ATTACC Help Desk Solution.  www.attaccsoftware.com  ATTACC Software provides:

• Windows & Web Consoles
• Automatic Routing
• Email Submission and Email notification
• End user announcements
• Self Service Portal
• Knowledgebase

If you would like to learn more about either solution, we invite you to join us for a web demonstration of the products on Thursday October 9th at 2:00 EST for LANDesk Service Desk followed by ATTACC starting at 3:30 EST.  Just email me that your interested in attending and I send you the registration information. 

And as always we are here to help with other information on LANDesk products or solutions!

Wishing my best

Susie