LANDesk Service Desk was positioned by Gartner  in the "Magic Quadrant for IT Service Desk".  The LANDesk solution that was evaluated in the report provides and end-to-end solution covering all aspects of IT business management - including IT service management, customer service solutions and network and systems management.

Along with meeting the full functional ITIL verification, to gain inclusion in the Gartner Magic Quadrant LANDesk had to:

-Have an IT Service Desk offering to support enterprise environments of more than 5,000 employees as demonstrated by customer references.

-Include modules for incident management, problem management, change management, inventory management, self service, knowledge management and SLA management. 

-Generate client interest and inquiries sufficient enough to be noticed by Gartner analysts.  Analyst must also receive feedback from enterprise clients indicating they are using the products.

If your currently using LANDesk products to manage your clients, and would be interested in learning more about LANDesk Service Desk, please email me at and I will be happy to set up a demo of Service Desk for you and answer questions.  Or if you have seen Service Desk and would like to do some testing we can help with a VM trial as well.

For those of you who would like a Service Desk or ticketing solution to integrate with LANDesk, but are not in need of a enterprise tool, we can help with offering information on ATTACC Help Desk Solution.  www.attaccsoftware.com.  ATTACC includes automatic ticket routing, AD integration,  integration with LANDesk  and more.

Let us know how our team can help you with your Service Desk needs.

Happy Holidays!

-Susie