Working thru the challenges of Service Desk Optimization
Tampa Florida Seminar
Achieve the next milestone...Aligning IT business management processes requires transforming rough objectives into strategic, measurable goals. How do you close the gap to realize quantitative success?
Join Network America & LANDesk Software for the IT Business Management Workshop - to learn, share and adopt effective service management for your company. LANDesk, an award-winning leader in enterprise management software, will be sharing the proven framework for aligning business and best practices for IT Service Management.
Discussion Topics Include:
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How to assess your organization's current state and capabilities regarding ITBM maturity |
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Develop a roadmap by utilizing the ITBM model to help you identify the challenges, goals and quantifiable measurements |
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Controlling IT costs during adoption of each stage |
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Creating timelines for Implementing best practices and strategies at the right pace for your organization |
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Using success metrics to prove ROI |
Event Information:
July 15, 2010
11 am - 2pm EST
Maggiano's at Westshore Mall
Tampa, Florida
Please RSVP as seating is limited, please follow this link to register: http://www.ldms.com/company/events/service_desk_optimization/itbm_workshop_form.html
LANDesk Service Desk combines ITIL-verified, process-driven incident, problem, and change and configuration management, in a single touch point. With Pink Verify in 14 Processes, LANDesk Service Desk delivers out-of-the-box, configurable solutions that enable you to integrate with existing enterprise management systems and introduce process automation to move from a reactive state to a controlled, service-oriented approach that results in IT business alignment. Its flexible, modular Maturity Model approach enables you to implement the solution at your own pace and according to your current status and goals.
Look forward to seeing you next month,
Mark M. NAI
Certified LANDesk Service Desk Product Expert
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